Doctor’s Credit Card Was Hacked, But Coverprime’s Cyber Policy Paid Back Every Rupee

Introduction:

Our healthcare professionals safeguard our lives every day. But who safeguards theirs when digital thieves strike in silence? This is the story of doctor a renowned gynaecologist from Hyderabad, who lost ₹14,206 in a matter of minutes to a cyber fraud. But where banks stalled and fraudsters vanished, CoverPrime stepped in and stood firm until every rupee was returned.

Case Background:

On March 21st, 2025, the doctor received a call from an unknown number. The caller claimed that a health insurance policy worth ₹4,999 had been activated on her credit card. While she was still trying to make sense of it, two transaction alerts popped up on her phone, both from Amazon. One for ₹349 and the other for ₹13,857.21.

Together, they amounted to a loss of ₹14,206. She moved quickly, blocking her card immediately. But the money was gone.

Incident Report:

• Date of Incident: The Unfortunate Incident happened on March 21, 2025. 
• Fraudulent Transactions: First transaction ₹349 (Amazon). The second transition was ₹ 13,857.21 this time again (Amazon)
• Immediate Action Taken: Doctor blocked the Card within minutes and then same day, filed the Cybercrime complaint

After all the she called the official helpline to confirm no policy had been activated and also notified CoverPrime via email. After all this, what she noticed cyber Criminals again tried two more transaction attempts, but the card was already blocked successfully.

Support from CoverPrime:

CoverPrime’s legal team took charge the very same day. A formal claim for ₹14,206 was filed under CoverPrime’s Cyber Insurance Policy in partnership with ICICI Lombard.

Our process was quick and surgical

All required documents, including CKYC, cybercrime FIR, and bank statements, were submitted promptly. We handled all coordination directly with ICICI’s team, and a discharge voucher was also issued to the doctor to initiate the payout.

Our legal team regularly updates what we shared until final approval. We made sure the only thing she had to focus on was her practice, not paperwork.

Claim Outcome:

The claim has been approved with the full amount worth  ₹14,206, which has been paid to the client. The all amount has been directly transferred to the client, and he case has been successfully closed on May 1, 2025, with zero deductions.

Client Response: Gratitude and relief from the doctor, who received full financial recovery after this unfortunate incident.

Impact:

This wasn’t about ₹14,206, but it was about rebuilding trust, restoring security, and proving that when digital crime crosses the line, protection must rise to meet it. For a doctor who helps bring lives into this world, the least we could do is ensure her financial peace in the digital one.

Disclaimer:

This case study has been anonymised where necessary to protect client privacy. All details are factual.